FAQ & Guarantee

Frequently Asked Questions

Q: How do I contact Capital Meats, Incorporated?

A:You can fill out and submit an email on our Contact Us page, you may call the Corporate Office toll free at 866-247-0020, or you may call the office in your local area. Individual office contact numbers can be found on the Contact Us page.

Q: Where does the product come from?

A: All poultry, beef, and pork products distributed by Capital Meats, Inc. come from the Midwest region throughout Iowa, Nebraska, and Colorado, and our seafood products come from a wide variety of national and international locations to ensure you receive the very best quality, regardless of seasonal changes. We receive fresh, frozen shipments each week from the processing and packaging facilities located in New York, Miami and Chicago, and then deliver it directly to your door - cutting out the grocery store "middle man."

Q: Are the products inspected and guaranteed?

A: Yes! All products are USDA inspected on sight at the processing facility. All of our Beef selections are either USDA Choice or USDA Prime. Your independent distributor of Capital Meats, Inc. guarantees the meats you purchase against freezer burn for 12 months from the date of your company receipt or online order. The entire unused portion must be returned in its original packaging for this guarantee to be valid. The mailing address for the Corporate Office is: 351 N. Maple Avenue, Martinsburg, WV 25402. If you have questions, call 1-866-247-0020 or Contact Us online.

Q: How do I rescind my order?

A: A written request for rescinded orders must be received by the corporate office within 3 (three) days, excluding Sunday, and by midnight of the third business day of purchase by Certified Mail - pending cleared funds. The mailing address for the Corporate Office is: 351 N. Maple Avenue, Martinsburg, WV 25402. If you have questions, call 1-866-247-0020.

Q: How are the products frozen and packaged?

A: All products are portion-cut by experienced butchers and then flash frozen at the peak of flavor. They are then individually vacuum sealed to lock in flavor and freshness.

Q: Will I have enough freezer space?

A: The product is all portion-cut and individually wrapped, so when it is removed from the exterior boxes, it's easily arranged in any normal refrigerator-freezer, chest freezer, or upright freezer. If you would like a new freezer, contact us today and ask how you can receive one for free or check out our Volume Deals!

Q: Who do I contact for any customer service issues or to re-order?

A: You can find more information on which office is the closest to your area on our Contact Page. You will find contact phone numbers and email addresses on the Contact Us page as well. Or you can call 1-866-247-0020 for general customer service questions.

Q: Where does Capital Meats Deliver?

A: We can ship anywhere in the Continental U.S., but we also make Free Home Deliveries to customers within 100 mile radius of one of our Distribution Centers. Check out our Free Home Deliver Area Maps to see if you are within driving range!

Q: How will my order be shipped? 

A: Note that shipping and handling on all orders will be assessed based on total quantity. You will receive an estimate through the UPS shipping calculator during checkout process. If you are within driving range of one our distribution centers, your order will be delivered to your door for no extra charge! If your order must be sent through UPS then it will be shipped overnight in special packaging with dry ice to keep the products frozen. Please make sure you will be available for delivery.

Q: Are the numbers printed on the meat's packaging a date?

A: The date code stamped on the product packaging is the packaged date and it is a "Julian Calendar Date" which is a continuous counting of days from January 1, 4713 BC, and is different from our traditional "Gregorian Calendar" that we are all familiar with. This is a computer generated date at the time of packaging. All Capital Meats distribution centers receive new, flash-frozen shipments weekly, and the one year guarantee from Capital Meats covers the product you purchase from your purchase date, regardless of when it is packaged.

Q: Do you provide a warranty on the freezer/grill that I received as part of my volume deal? 

A: Capital Meats does not provide any warranty for freezers or grills. The freezer or grill manufacturer provides a limited warranty and details can be obtained directly from them.

Q: Are there Cooking and Handling Instructions? 

A: Yes. We have Safe Handling and Cooking Instructions on all of our products. Please visit our Cooking With Capital Meats Website for more information.

Q: Has Capital Meat ever been part of a BEEF RECALL?

A: Please be assured that our beef products have never been included in a recall. Please feel free to call or email us with any additional questions or concerns.